EcoAgroGroup is committed to providing quality products and services to our customers. We understand that there may be situations where a refund is required. Please read our refund policy carefully before making a purchase.
1. Eligibility for Refunds
EcoAgroGroup offers refunds for certain products and services purchased through our website, subject to the following conditions:
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Refunds are applicable only if the products or services have not been used, opened, or accessed.
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No refunds will be provided for partially used products or services.
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All refund requests are subject to cancellation charges, which may be up to 10% of the order value.
2. Process for Requesting a Refund
To request a refund, please contact our customer support team at:
📧 Email: info@ecoagroservices.com
📞 Phone: +91 20 25380160
Please include the following details in your request:
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Full Name
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Order Number
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Reason for the refund request
Our team will review your request and respond promptly. Refunds will only be initiated if the request meets the eligibility criteria.
3. Refund Timeline
Once approved, the refund will be processed within 7 business days. The amount will be credited back to the original payment method used during purchase.
4. Exceptions
Refunds will not be issued under the following conditions:
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If the product or service has been accessed, opened, or used
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For perishable goods or items that cannot be returned for hygiene reasons
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For customized or special-order products
5. Cancellation Charges
A cancellation fee of up to 10% of the order value may be deducted from the refund amount. This fee covers processing and administrative costs.
6. Contact Us
If you have any questions or need help regarding our refund policy, feel free to reach out:
EcoAgroGroup
📍 Gajraj Apartment, Gananjay Society No.-4, Gandhi Bhavan Road, Kothrud, Pune – 411038, India
📧 Email: info@ecoagroservices.com
📞 Phone: +91 20 25380160